Terms of service.

These are our “Terms and Conditions”. These are the agreements we work to no matter how many times you work with us.

  1. Services: We will provide the services set out in the schedule. We will provide a written quote for any changes to the schedule.

  2. Fees: Invoices are payable within 30 days of invoicing, unless otherwise agreed. We will invoice you as described in the schedule.

  3. Termination: If for any reason you are not happy with the services we provide, please talk to us first. We are always keen to try to resolve issues to your satisfaction.

  4. Confidentiality: We will hold confidential everything you share with us related to your business and employees. Any information already in the public domain is deemed to be public.

  5. Intellectual Property Rights: We own the rights to all coaching and training programmes that are developed for you, either bespoke or pre-packaged. You own the rights to your IP.

  6. Publicity: We sometimes take photographs during workshops and programmes. We will obtain written approval from all delegates to use them in our future marketing. The copyright of all images (photographs and video) is owned by Leaders by Nature Ltd.

7.     Cancellation: If you wish to cancel, please give us plenty of notice so we can fill the space. If you have to cancel, the following fees may be incurred.

a.     <14 days – 100% payable

b.     <30 days – 75% payable

c.     >30 days – 30% payable

  1. No shows: We cannot offer refunds for non-attendance.

  2. Rescheduling: We ask that you honour the dates booked as much as possible. If you really cannot attend and wish to reschedule, please give us a minimum of 48 hours for 1-2-1 coaching sessions and online sessions. Please give a minimum of 30 days notice for team days with horses. Repeated reschedules may incur an additional charge but we will always talk to you first to understand why.

10. Changes to the schedule: Occasionally, we may need to change the venue, date, time or coach due to weather conditions or illness. In the unlikely event that we have to make changes, we will give you as much notice as possible and will provide you with the option to work with another coach and venue or another date/time.

11. Insurance: We are fully insured for employers’ liability, professional indemnity and public liability.

12. Health and safety: We take health and safety seriously and put procedures in place to minimise risks to you and your employees. We will ask each delegate to agree to manage their safety in accordance with our procedures when on our site.